We have a couple of folks in our company who won’t tell you anything. Some companies put qualified personnel on the phone to take information from callers. Some companies keep a record of installations. Then you find out he was looking at the wrong door. Too many times the technician will call in to report that he went over the door locking system with a magnifying glass, but was unable to find anything wrong. When a call comes in for the troubleshooting of an electric locking system, I always hope that whoever took the call bothered to gather some information about the project. The physical element of the device does the locking and the electrical element controls the clocking or unlocking.Įlectric locks are either failsafe (normally power is applied to maintain locked condition when power is removed the lock releases) or fail secure (no power applied the device is locked when power is applied, the device unlocks).įor diagnostic purposes, electric locking systems can be divided into three sections: Most troubleshooting will be performed when you have completed the wiring and try to use the system or on a service call, where you have to determine why the door is not locking of unlocking.Įlectric locks are both mechanical as well as electrical.
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