This is only set to increase with the millennial customer coming of age. Technical documentation plays an important role in the overall customer experience and can influence purchase decisions, renewal rates and customer satisfaction. It should be constantly updated to reflect technological and software updates, and good documentation will not only be correct, consistent and complete, but also navigable and user-friendly. Documentation should display and describe what a product is, how it works and how to use it properly. What is documentation and why is it important?Īlso known as technical and/or product documentation, the term “documentation” covers a wide range of information, usually organised into - surprise! - documents. Here’s why you should use Confluence for your documentation and how you can make it as clear, user-friendly and interactive as possible. It can also be used to create technical documentation for external users of your products. Whether it’s used as a company wiki, department hub or co-working space to facilitate remote work, Confluence’s flexibility, accessibility and customisation potential makes it a go-to choice for teams all over the world.īut what about external use cases? Confluence’s adaptability doesn’t stop at peer-to-peer collaboration within organisations. Confluence is an incredibly versatile tool with a number of different applications.
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